Four transit projects putting the “state” in state-of-the-art Statewide efforts can make life better for riders and lower costs for agencies, especially in smaller cities
Mastering the art of rider surveys The ridership recovery has stalled. To keep rising, agencies need to be in tune with riders.
Transit Twitter isn’t real life Which riders are agencies really reaching? A hard look at communications channels by race and income.
A year of rider report cards What our Rider Happiness Benchmarking survey has to say about “the new normal”
What riders really think Would they recommend their transit agency to friends and family? Plus other intel from our summer Rider Happiness Benchmarking survey…
The Guide to Open Mobility-as-a-Service How cities, transit agencies, and companies are using MaaS data standards to rewrite the rules of app-based transportation
Riders are coming back. Here’s what they have to say. Are transit riders getting vaccinated? What would get them to ride more? What’s in your local agency report card? All that and more, in our Rider Happiness Benchmarking survey.