Ghost bus-ters: the power of real-time rider feedback What happens when you ask riders if there’s something strange (or great) on their trip?
How Keolis is working with Transit to improve the rider experience for its customers App expertise from Transit and operational know-how from Keolis delivers better rider outreach, innovative AV solutions, and more
Four transit projects putting the “state” in state-of-the-art Statewide efforts can make life better for riders and lower costs for agencies, especially in smaller cities
Mastering the art of rider surveys The ridership recovery has stalled. To keep rising, agencies need to be in tune with riders.
Transit Twitter isn’t real life Which riders are agencies really reaching? A hard look at communications channels by race and income.
A year of rider report cards What our Rider Happiness Benchmarking survey has to say about “the new normal”
What riders really think Would they recommend their transit agency to friends and family? Plus other intel from our summer Rider Happiness Benchmarking survey…
The Guide to Open Mobility-as-a-Service How cities, transit agencies, and companies are using MaaS data standards to rewrite the rules of app-based transportation